*Our Support Policy
Our free support is for ProfitMaker issues only. Windows, networking or other user caused problems
out of our control are charged at the standard rate.
Our support operator is on call 24 7 365 days per year. If you are a card processing customer, or a VIC
subscription customer you can call our help line anytime. If it is afterhours, or on the weekend, and
you tell our operator your system is DOWN, we will call you back within 4 hours. DOWN means your system can not
process orders. Urgent support can not be used for questions and help that can be taken care of during our business hours.
We reserve the right to limit the number of afterhours-urgent emergency support calls you can receive. Don't waste them. :-)